Service Quality Officer

1 - 3 Years
Pune

Job Description

Help increase branch sales (Marathi-Gujarati Language Preferred)
Making lead calls to branches
Help in repeat loan conversion
Making repeat loan calls
Quality on calls made to customer. To be conducted by supervisor and feedback from customer
Help improve customer service
1. Making feedback calls to customers
2. Handling inbound calls
3. Handling customer grievances

1. 100% feedback to all the customers
2. 98% connect to customers
3. Response to customer complaints through mails within 24 hrs

Branch Support
1. Handling data correction activities for branches
2. Coordinating with branches for customer service related activities

Salary: INR 1,50,000 - 3,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Role:Customer Service Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Aye Finance (P) Ltd

Aye Finance is a new age finance company providing business loans to the small and micro enterprises across India. Founded by professional bankers Sanjay Sharma and Vikram Jetley in 2014, Aye Finance continues to chart an exciting growth path in this under banked segment while maintaining a high benchmark for credit quality. Headquartered in Gurgaon, it has 92 branches employing over 1300 employees. As a Non-Banking Financial Company, Aye Finance is proud to make business loans against mortgage or simple hypothecation accessible to India's thriving and underserved MSME sector.

The MSME sector in India is challenged by a funding gap of over INR 5 trillion, as estimated by the industry. Most banks and financial companies had assumed the segment would be unprofitable and too risky, due to lack of formal business documents and small size of the loan.

Aye Finance is a commercial institution built around the mission to solve these challenges of funding MSMEs and enabling their inclusion into the mainstream of the economy. Aye Finance is equity-funded by four reputed investors - Capital G, Accion, SAIF Partners and LGT. It also has over a dozen providers who extend their debt funds for its MSME finance business including India's largest PSU Bank SBI and leading global foreign investors like BlueOrchard, Triodos Investment and Symbiotics.

Aye Finance differentiates itself by creating a technically enabled process that builds credit insights through a variety of available business, supply chain and psychometric data. This effective credit appraisal coupled with the use of modern workflow automation based on mobile and cloud, is enabling a small but engaged workforce to bridge the gap between the MSMEs and organized lending. Its core processes namely customer acquisition, underwriting, disbursement and customer servicing are automated to improve the productivity of field force, detect frauds, profiling risks and exercise dual control on processes. Leveraging cloud and mobile technology along with processes focused on data analytic helps Aye bring down the cost of delivery to such a low point that it even small loans to the businesses at the bottom of the pyramid have become affordable.

Micro and small businesses financed by Company in turn helps sustain employment at the bottom of the pyramid. Aye Finance and has already impacted an ecosystem of over 1.2mn families through its business enterprise loans and it is driven by a vision to impact over 10 mn households by 2020 and become admired in the MSME lending space.
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Recruiter Name:Saurabh Soni

Contact Company:Aye Finance (P) Ltd

Website:http://www.ayefin.com/